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Exotica Autor: Irene Kramer Autor: Irene Kramer Verlag: WUV Universitätsverlag 1998
Consider the other person's expressed needs rather than assuming your own preferences match theirs. Do not assume that access or ownership can always be transferred after ordering.
Ask whether a described feature is optional or part of the selected offer. Compare the explained function with what you actually need.
Collect the participants' actual requirements rather than choosing from assumptions. Review change and cancellation terms for the complete arrangement.